Refund and Returns Policy
Effective Date: January 13, 2025
At PartyRoyal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and how to process a return or refund.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, with all tags or labels attached.
- The return request must be made within 14 days of receiving the product.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at info@partyroyal.click or call (812) 988-2282. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
3. Refund Process
Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank’s processing times.
4. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized brooches.
- Items marked as “Final Sale” or “Non-returnable” on our website.
Please ensure you check the product details before purchasing if you are unsure.
5. Return Shipping Costs
Unless the return is due to an error on our part (such as a defective or incorrect item), customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us safely. PartyRoyal is not responsible for items lost in transit during the return process.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@partyroyal.click or call (812) 988-2282. We will arrange for a replacement or refund at no additional cost to you. Please provide pictures of the damaged or defective item to help us resolve the issue quickly.
7. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order for the item of your choice.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at info@partyroyal.click or call (812) 988-2282.
By making a purchase on our website, you acknowledge and agree to the terms of this Refund and Returns Policy.